Introduction

tlc4u2 Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information safely and responsibly. We collect, use, store, and share your information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

To provide our services, we need to collect certain personal and health information. In some cases, if this information is not provided, we may not be able to deliver services to you. This statement applies to information we collect through our website and when you engage with our services.

What information do we collect?

We only collect information that is necessary to provide safe, effective, and appropriate services.

Personal information may include:

• Name, date of birth, gender, ethnicity
• Contact details (address, phone, email)
• Next of kin or emergency contact details

Health and care-related information may include:

• Information about your health condition, disability, or care needs
• Care plans, support requirements, service history, and clinical notes
• Relevant identifiers such as NHI number or funding/claim information (e.g. ACC)

Employment-related information (if you apply for work):

• Employment history, qualifications, and references
• Driver licence details
• Police vetting or background check information (where required)

Website and technical information may include:

• IP address, browser type, and usage data
• Cookies and analytics information

How we collect your information

We collect information directly from you where possible. This includes information you provide through our website, such as enquiry forms, job applications, or feedback submissions.

We may also collect information from:

• Referrers (e.g. GP, hospital, ACC, or other providers)
• Family/whānau or authorised representatives
• Other health or social service providers involved in your care
• Information generated during service delivery (e.g. assessments, care notes, and service records)

We aim to collect only the minimum information necessary and take reasonable steps to ensure you are aware of how your information is collected and used.

Why we collect your information

We collect and use your information to support the safe and effective delivery of care and services. This includes:

• Identifying you and understanding your needs
• Assessing and delivering appropriate care and support
• Coordinating services with other providers involved in your care
• Communicating with you and your whānau
• Maintaining accurate records
• Meeting legal, funding, contractual, and reporting obligations
• Improving service quality, safety, and outcomes

Where appropriate, we use de‑identified or aggregated information for reporting, planning, and service improvement.

Who we share your information with

We only share your information where it is necessary, lawful, and relevant. This may include:

• Staff involved in delivering and coordinating services
• Health professionals and providers involved in your care
• Referrers and funding agencies (e.g. ACC or other government agencies)
• Trusted third‑party providers who support our systems and services (such as IT or hosting providers), under appropriate safeguards
• Authorities or regulators where required or permitted by law

We only share the minimum information necessary for the relevant purpose. We may also use or share anonymised or aggregated information for reporting and service improvement. We do not sell your personal information.

Storage, security, and overseas transfers

Your information may be stored or processed using secure cloud‑based systems, including systems hosted outside New Zealand. When information is stored or accessed overseas, we take reasonable steps to ensure it is protected by safeguards comparable to New Zealand privacy law.

We take reasonable steps to protect your information from loss, unauthorised access, misuse, or disclosure. These include secure systems, controlled access, and confidentiality obligations for staff and contractors.

How long do we keep your information?

We retain personal and health information in accordance with legal requirements, including the Health (Retention of Health Information) Regulations 1996. In most cases, health information is retained for at least 10 years from the last date of service. After this time, it is securely destroyed or anonymised where appropriate.

Your rights

You have the right to:

• Request access to the personal or health information we hold about you
• Request correction of your information if it is inaccurate
• Request that a statement of correction be attached if needed

We may need to verify your identity before responding. We will respond in accordance with New Zealand law, usually within 20 working days. If we are unable to provide access or make a correction, we will explain why.

Website cookies and analytics

Our website may use cookies and similar technologies to improve your experience and understand how our website is used. Cookies help us recognise repeat visits and improve functionality.

You can manage or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

Contact us

If you have any questions, concerns, or requests about your information, please contact us:

tlc4u2 Limited

‍Email: info@tlc4u2.co.nz

Phone: 0800 852 428

Website: https://www.tlc4u2.co.nz/

Making a complaint

If you have concerns about how we have handled your information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.

You may also contact the Health and Disability Commissioner regarding your rights as a health or disability service consumer.

Updates to this statement

We may update this privacy statement from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Last updated: 23/04/2026

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